TERMS AND CONDITIONS
This are our Terms and Conditions (hereinafter “Agreement”), containing important information regarding the use of the website and services provided. By entering the website, signing up, placing an Order or using any of the presented services, you agree to enter into a legally binding agreement with the Expert Resume Writing Services (EWRS).
EWRS reserves the right to change, amend, revise and modify any or all provisions of this Agreement.
You agree to read this Agreement in its entirety before using this website. In case you do not agree with the Agreement, do not use the website.
If you continue using the services after any changes and publishing of the Agreement, you agree to its updated version.
In case you choose to terminate this Agreement, please request to remove your account from the database, and discontinue using the website.
1.1. 'Agreement' refers to these Terms and Conditions.
1.2. ‘ERWS’ means the entity that provides independent research and writing services to Clients according to the defined terms laid out in this Agreement.
1.3. 'Website' stands for this website that is open for free visual review, operated by the Company, publicly available on the Internet at https://www.expertresumewritingservices.com.
1.4. 'Resume Writer' is the person, who has agreed to work with the Company on a freelance basis to provide career services under the Company's terms.
1.5. 'You', 'Client', 'User' is the person who uses the website and/or the person who places an Order with the Company to obtain the Product according to his or her requirements and is governed by the defined terms and conditions laid out in this Agreement.
1.6. 'Order' is an electronic request of a paid service from the Client for a specific Product and/or service.
1.7. 'Order Status' defines Order progress on a specific stage.
1.8. 'Product' is a document in an electronic format that is the final result of Order completion.
1.9. 'Product Revision' is an edited version of the original Product initialized by Client.
1.10. 'Support Team or Support' is the part of the Company's organizational structure with the mission to assist and coordinate the Order process.
1.11. 'Quality Assurance Department' signifies the part of the Company's organizational structure with the mission to guard and evaluate the quality of Product and service provided.
1.12. 'Messaging System' is an interactive feature that ensures communication between the Client and Support/ Resume Writer.
1.13. 'Job Interview' is a call, email communication, in-person meeting, or any other means of communication with the potential employer after you have sent the resume or CV.
2.1. ERWS offers a service which allows Client to find the qualified resume-writing professionals to provide career services to the Client as unique recommendations intended to assist the Client in his job search. Thus, it is understood that ERWS makes no guarantees regarding the successful interview walk-through by the Client as a result. The purpose of this Agreement is to provide Clients with Product or services in accordance with the instructions of the Client. All that ERWS provides, is intended only for the purpose of the career of the Client in accordance with his instructions. ERWS is also not responsible for failure on the part of the Client to successfully obtain a desired job, with the help of the Product, or improper use of the Product.
2.2. LinkedIn® profile writing service means that the Client will receive a fully developed profile information in a .doc/.docx format. Our Resume Writers are not authorized to access the Clients' LinkedIn® accounts. It is an obligation of the Clients to transfer the provided information to their accounts.
2.3. ERWS does not ask the Client to specify their age as well as it cannot determine the exact age of persons entering the website. The usage of ERWS's services by persons under 16 years old is acceptable only with the consent of parents or legal guardians. If you are a parent or a legal guardian and you have any reason to believe that your child or ward has provided their personal data to the Company without your consent, please contact us at email@example.com.
Placing an Order using false information, including an Order made for another person and a person under 16 years old with no prior consent of a parent or legal guardian, is a violation of the terms of the giver Agreement.
3. Order Process
3.1 Placing an Order. When sending in an Order email, it is the sole responsibility of the Client to register using a valid email address and to provide a correct phone number where the Client can be reached (preferably both - home and mobile). There may be multiple occasions during Order preparation when establishing contact with the Client is crucial. Failure to provide a valid email address or a correct phone number may affect Order completion and will result in a violation of the terms and conditions of this Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee by the Client.
3.2. Instructions. As far as ERWS works based on the Client's instructions, the latter must be full and precise. The Client is obliged to either fill in a survey with the information needed for Product Completion or provide an old Resume or CV for reference after the Order placement. The Client may also use both options to send all the necessary details.
If the Client fails to provide the necessary information within the reasonable Order completion time period, ERWS cannot fulfill any implied warranty or guarantee, and it shall not be held responsible.
The Client is advised that once the Order is completed, any revision request must only be based on the initial requirements as well as description of the original Order. Any changes from the initial instructions of the Order will be considered as 'editing' which is an additional service of ERWS. In this case, ERWS will not conduct any free revision request that is different or deviates from the original Order requirements/description.
Any additional instructions and requests must be sent before a Resume Writer is assigned to the Order.
Failure to meet this requirement will result in violation of the given Agreement and forfeiture of any claim to the implied warranty or guarantee.
3.5. Sources. The Resume Writer has the right to use all the information provided by the Client. Also, the Resume Writer can use the Internet to understand better the instructions of the Client, the specifications of the Order, and сomply with the Order with the requirements of the job the Client want to apply, in case the Client has not provided this information himself.
3.6. Tracking Order Progress. The Client is highly encouraged to stay in touch with the Support Team/Resume Writer and to monitor Order Progress through the Client's personal account on the web site. Possible statuses of the Order are:
Order is not paid - the Order is already registered within ERWS’s system but the Client should proceed with the payment before ERWS starts working on it. Research has been started - the Order is paid and made available to appropriate Resume writers.
Preparing - a Resume Writer is working on your Order.
Order is completed - the Product has been uploaded for the Client's review. The Client is welcome to download it from the Client's personal account on the web site or email that is automatically sent to the Client's email address.
Returned for revision - Resume Writer is revising the Product according to Client's instructions.
Hold - the Order is put on hold by the Support Team and the Resume Writer has temporarily stopped working on it. The Client is advised to visit Messaging board on the personal profile for detailed information or to contact the Support Team.
Order is canceled - the Order is canceled.
4. Delivery/Downloading Policy
4.1. In case of timely delivery of the Product, ERWS will not be responsible for failure of the Client to download the Product. Please note that the Client will still be billed for the service rendered and no refund is guaranteed at this point in Order to pay the Resume Writer for the work done.
5.1. ERWS reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Client's side that affects Order completion or a suspicion by ERWS that the Client is engaged in a fraudulent activity. ERWS does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on the number of factors. ERWS shall have sole discretion to take action based on the particular circumstances of each case.
6. Revision & Money Back Guarantee Policy
6.1. To ensure a high level of Client service and guarantee the Clients' satisfaction with the Product, we provide a free revision service/option. The Client can request a free revision within 60 (sixty) days after his/her Order completion.
6.2. If the Client has missed the policy deadline, but still needs to get his Order revised, the Client may place the new Order for editing purposes.
6.3. Quality Assurance Department of the Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial Order details; unreasonable return of the product; taking advantage of Resume Writer and obvious abuse of revision option.
6.4. If revision request violates original instructions, the Quality Assurance Department has the right to decline it. If request falls within mentioned guidelines, ERWS will happily revise the Client's Order to meet the initial requirements free of charge.
6.5. Money Back Guarantee Terms: Applies only prior to your final approval of your resume and/or after giving the resume writer the opportunity to rework/rewrite the resume/cover letter to make it satisfactory (after the initial 1-3 drafts-to-final iterations). No refunds will be issued after the resume has been finalized and approved by you. For example, no refund would be given after someone approved a resume and came back a month later and wanted a refund.
We stand by our work and confidence that we will provide you with a top-quality resume suitable for assisting in a successful job search. And we believe in the integrity of our customers to not abuse the money back policy by fraudulently requesting refunds. We decided to offer the policy to let you, our customers, know that there is no risk in using this service and that we are worthy of your trust, as you are worthy of ours.
7. Promotional Materials
7.1. ERWS reserves the right to contact the Clients by email regarding new services, discounts, special offers and any other information that EWRS may deem useful for the Clients.
7.2. The Client consents to receive emails from ERWS.
7.3. The Client can opt-out of further receiving any commercial and marketing emails via the link included to these emails. In case of any problems with receiving such emails, the Client can message us at expertresumewritingservices.com.
8. Waiver of Breach
8.1. No waiver by ERWS of any breach of this Agreement by the Client shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.
8.2. The failure of ERWS to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that ERWS may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.
9.1. ERWS reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Client expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by ERWS. It shall be the obligation of the Client to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.
10. Entire Agreement
11.1. It is understood and agreed by the Client that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Client shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.
12. Law Governing
12.1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where ERWS holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.
13. Place of Suit
13.1. Any action or other judicial proceeding for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.
14.Termination of the Use of the Service
14.1. In case the Client wants to terminate the Agreement at any time, it can be done by sending the request to delete the account directly to firstname.lastname@example.org